Jay Baer’s new book, Hug Your Haters, reminds me of some valuable advice I received early in my retail career (retail is one of my past lives). With smart phones and always-on Interne Technology has evaporated the barriers of complaint. This book will help you close that gap by reconfiguring your customer service to deliver knockout experiences. Hug Your Haters shows exactly how to deal with both groups, drawing on meticulously researched case studies from businesses of all types and sized from around the world. 19 great quotes from Hug Your Haters by @JayBaer. Try Onstage haters want more than solutions—they want an audience to share their righteous indignation. Hug Your Haters explains this new reality and shows listeners how to embrace complaints and turn bad news into good. Once you do that, you must train them properly so that they can serve customers better. Everyone loves to be praised. Listen to "Hug Your Haters How to Embrace Complaints and Keep Your Customers" by Jay Baer available from Rakuten Kobo. Facebook 0 Tweet 0 Pin 0. It includes specific playbooks and formulas as well as a fold-out poster of "the Hatrix," which summarizes the best strategies for different situations. . It’s time to hug your haters no matter where they’re complaining. Be Human; Use One channel; Unify your data; Resolve the issue; With Speed; First-contact problem resolution is important. Fast and free shipping free returns cash on delivery available on eligible purchase. These blinks explain why it pays to listen and respond to negative reviews and how you can turn your crabbiest customers into your biggest fans. It includes specific play­books and formulas as well as a fold-out poster of “the Hatrix,” which summarizes the best strate­gies for different situations. Hug Your Haters: How to Embrace Complaints and Keep Your Customers. Haters aren’t your problem … ignoring them is. Account & Lists Sign in Account & Lists Returns & Orders. Also, people hate answering twice. Hug Your Haters shows exactly how to deal with both groups, drawing on meticulously researched case studies from businesses of all types and sizes from around the world. But the rise of customer complaints is actually an enormous opportunity. Baer, Jay. . Onstage haters want more than solutions-they want an audience share their righteous indignation. I like to get a sampling of what reading the book will actually be … The near-universal adoption of smartphones and social media… Sometimes just writing about a book in the abstract doesn’t offer enough insight into why a person should actually invest time and money in said book. Hug Your Haters teaches you who complains, why they complain, and how to capitalize on those complaints. HOURS to Hug Your Offstage Haters. It includes specific play­books and formulas as well as a fold-out poster of “the Hatrix,” which summarizes the best strate­gies for different situations. It includes specific playbooks and formulas as well as a fold-out poster of “the Hatrix,” which summarizes the best strategies for different situations. This book will help you close that gap by reconfiguring your customer service to deliver knocko… Right from the start of Hug Your Haters, you know that everything is based on solid research. This specific ISBN edition is currently not available. WATCH TRAILER. 1-Page Summary of Hug Your Haters Overview. 1. 09 Mar 2016. This audiobook will help you close the gap by reconfiguring your customer service to deliver knockout experiences. Get this audiobook free. Elegantly composed, and all around outlined from an advertiser’s point of view, Hug Your Haters (#HugYourHaters) brings you into the universe of client benefit encounters and gets into who grumbles, why they whine and how to use, turn and address those grievances. Share. Linh Duong. Hug Your Haters : Jay Baer : 9781469034942 We use cookies to give you the best possible experience. Reviewed in the United States on December 28, 2017. Find many great new & used options and get the best deals for Hug Your Haters: How to Embrace Complaints and Keep Your Customers by Jay Baer (Hardback, 2016) at the best online prices at eBay! If it feels like there are more complaints than ever, and that you’re spending more time and money dealing with negativity and backlash, you’re right. The research also comes from several other books and research studies. Hug Your Haters by Jay Baer, 9781469034942, available at Book Depository with free delivery worldwide. To have a good customer service, you need to hire well-educated and competent people. Free delivery for many products! . Seek out your haters. 2. . Capitalize? Margie Clayman March 9, 2016 Uncategorized 0 Comment. On complaints? Find helpful customer reviews and review ratings for Hug Your Haters at Amazon.com. Hug Your Haters shows exactly how to deal with both groups, drawing on meticulously researched case studies from businesses of all types and sizes from around the world. After that, the research methodologies are often referenced, and that research is not just what Edison and Jay paired up on. $14.95/mo after 30 days. The sooner you can uncover them, the faster you’ll be able to patch up those parts of your business. ‎ Haters are not your problem. The main driver of competitive … Read honest and unbiased product reviews from our users. Goodreads. 3.0 out of 5 stars Not an easy book to follow. The foreword is written by Tom Webster of Edison Research. Ignoring them is. 2 people found this helpful. Hug Your Haters: Embrace Complaints and Keep Your Customers. Hug Your Haters shows exactly how to deal with both groups, drawing on meticulously researched case studies from businesses of all types and sizes from around the world. Eighty percent of companies say they deliver out­standing customer service, but only 8 percent of their customers agree. This book will help you close that gap by reconfiguring your customer service to deliver knocko… . ‎ Haters are not your problem. It includes specific play­books and formulas as well as a fold-out poster of “the Hatrix,” which summarizes the best strate­gies for different situations. Also, going "above and beyond" to provide the best service to your clients doesn't always mean the ROI is worth the time. Publisher: Portfolio, 2016. Right from the start, Hug Your Haters is filled with good advice. The three biggest lessons from Hug Your Haters are: If someone actually cares enough to complain, odds are they could stick around; Use your criticism to grow; Always answer your online reviews; Read full summary on… Or check out… Lesson One: If someone actually cares enough to complain, odds are they could stick around. Everyday low … 3 Steps to Hugging Your Haters. Hug Your Haters: How to Embrace Complaints and Keep Your Customers Jay Baer (Author, Narrator), Gildan Media, LLC (Publisher) Get Audible Free. ‎Eighty percent of companies say they deliver outstanding customer service, but only 8 percent of their customers agree. Haters are not your problem. . Start a free 30-day trial today and get your first audiobook free. 3.95 avg rating • (471 ratings by Goodreads) Hardcover ISBN 10: 1101980672 ISBN 13: 9781101980675. Hug Your Haters shows exactly how to deal with both groups, drawing on meticulously researched case studies from businesses of all types and sizes from around the world. . Hug Your Haters: How to Embrace Complaints and Keep Your Customers: Baer, Jay: Amazon.sg: Books Helpful. Verified Purchase. If that’s what they believe, that’s what I need to accept. 19 great quotes from Hug Your Haters by @JayBaer. . Narrated by Jay Baer. Hug Your Haters (2016) is a guide to using disgruntled customers to improve your business. Buy Hug Your Haters: How to Embrace Complaints and Keep Your Customers Unabridged by Baer, Jay (ISBN: 9781469034942) from Amazon's Book Store. Eighty percent of companies say they deliver out­standing customer service, but only 8 percent of their customers agree. Hello, Sign in. Hug Your Haters shows exactly how to deal with both groups, drawing on meticulously researched case studies from businesses of all types and sizes from around the world. Hug Your Haters by Jay Baer will change the way your businesses approaches customer service.. Baer has written one of the most important and useful books on customer service for our current age. Buy Hug Your Haters by Baer, Jay online on Amazon.ae at best prices. . 0 Comment Report abuse. You shouldn’t wait for your less-than-satisfied customers to come to you. This means that the opinions and … Ignoring them is. ©2016 Jay Baer (P)2016 Gildan Media LLC . Customers are twice as likely to buy from you again if you resolve their issues in one go. With this, Baer delivers two key action plans for each type of hater group, simply summed up in two acronyms: HOURS and FEARS. "Hug Your Haters" brings in several examples of brands who experience frustrated onstage and offstage customers by working with Edison research to test the correlation between customer advocacy and frequency of responses. Hug Your Haters shows exactly how to deal with both groups, drawing on meticulously researched case studies from businesses of all types and sizes from around the world. I was taught that a “hater’s” understanding was the truth I had to work with – regardless of the facts. "Hug your haters" is repeated multiple times throughout the book. And the book is built on a solid foundation of data that Jay collected in collaboration with Edison Research. “Important” because Baer presents counter-intuitive insights that will transform the way brands and business owners think about the role of customer service in their success and their survival. You should not skimp on their salaries because they are the backbone of your company. Eighty percent of companies say they deliver out­standing customer service, but only 8 percent of their customers agree. Ignoring them is. Complaints indicate pain points that your business needs to address. 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