These observations are surprising, and they are the reason why contextual inquiry is so worthwhile. 213: User Interface Design and Development Contextual Inquiry Lecture #3 - January 27th, 2009 Today s Outline Introduction to CI Principles of CI Work Models ... – A free PowerPoint PPT presentation (displayed as a Flash slide show) on PowerShow.com - id: 3c42be-ZTM3N 2020-12-06 This phase usually goes through multiple iterations of the following 2-step pattern: The interview will begin to take on a rhythm of its own with periods of work and periods of discussion throughout. There’s a helpful rule of thumb for the implementation period for participant observation: one to two hours per subject is usually sufficient – unless you have very specific requirements. Make UX measurable and strengthen your company’s UX culture, Contextual inquiry: when and how to use it for user research, Recording working conditions, environment, context, see entire usage situation and context of use, gain an understanding of users’ exact behavior, get to know other tools/applications used, find out which other users might be involved when and why, no need for a test object (i.e. After all, an interview in a conference room is exactly that: an interview, not participant observation. Be aware of external resources being used. The guide follows the workflow of the visit as I have depicted it in the following section. But try to get your subjects to turn up alone. Tip: it’s best to get an expert on board to help you run these methods. Or do you need to use another research method such as diary studies or evaluating access numbers/analytics? That’s why contextual inquiry is so valuable in these situations. A possible result: Personas Focusing on your users: Personas. You can always make life easier for yourself when recruiting by outsourcing recruitment – it’s quicker and often more affordable than doing it yourself. So you go with a couple of music fans to the next outdoor event. That means you don’t need to follow anyone around – but there’s more work involved for you in preparing and following up these kinds of diary studies. However, because we know that recollection is not always entirely accurate, be sure to validate these opinions and explanations with your own observation. You might even go with them to the furniture store. Contextual Inquiry involves interviewing and observing someone as they work in their own environment. After the conversation, you should speak to the person taking notes right away – not when you’re back at the office or even the next day. If you do, the user may carry on in interview mode. What I discovered is that there were several other steps involved that they hadn’t mentioned. During participant observation, you go where the work you’re interested in takes place. Ethnographic study or field observation is actually terms for methods originating from ethnography (to make it even more complicated, they sometimes come from anthropology, too, which is a bit more broadly defined than ethnography or ethnology). How do they prepare for their run or their trip? Stop and explain what will happen during the rest of the session and what you need: Don’t skip this important step. You will have time in the next phase, the wrapup, to discuss all your interpretations. One of the greatest strengths of this methodology is that you get to see things you wouldn’t anticipate and uncover low-level details that have become habitual and invisible. The best solution is to have a one-to-one chat before the event and mention that they shouldn’t prepare or tidy up and that you are interested in an authentic working environment. 5-5 stars based on 174 reviews Gre essay review service, pros and cons of free college essay my aim in life essay 10 lines. At the end of the observation, you should always schedule an extra ten minutes to ask the user additional questions. Vor-Ort-Beobachtung. Difficulty Hard. However, you can also prepare your findings in a brief and reader-friendly manner without using photos. After all, you’re not interested in complete answers to your questions. If more subjects turn up than you expected, don’t send them away immediately. If the subjects know in advance that you’re going to come to their workplace, almost all of them will tidy up first. at home or work. Don't Report Numbers from Small UX Studies, Open vs. Closed Questions in User Research. 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